Wingstop Phenix City

Samantha Carr

a month ago

"Purchased 2 10 piece wing meals to go. Have never eaten at this location, always have a good experience at the North Columbus location but thought I would try it since it was closer. BIG mistake. The wings were very small and cooked so hard it was painful to chew it. Ordered mild and they had no mild sauce at all. I went into the restaurant to pick up the order. No one was inside waiting when I got in there. While I was waiting at the counter to be assisted, 2 other people walked in the door. The male bagging items addressed the 2 people that came in after I did and I had been standing at the counter waiting. Half our family got Subway and half ate the WingStop. Everyone that ate the WingStop wings was sick as a dog for 2 days after. A waste of $50 to feed 2 people."

Bri Mora

2 months ago

"Placed 4 orders of 20 wings each for our family, my husband picked them up, while serving I noticed I was missing 15 wings basically almost a whole order. I called and verified it was the right place first, then I told the woman that i was missing 15 wings out of our order she said “well didn’t you check?” I said I didn’t even noticed until I was serving them and had given my kids their plates. She said “well you need to bring the whole food back” I said ma’am my kids are already eating. “Well idk what you want me to do, bring all the food” *abruptly puts me on hold* comes back, are you able to come?? I said ya’ll are 25 min each way away from me are you gonna also be paying for my gas?? “She said I’m not doing nothing” and hung up on me. I called back she answered and I said “I’m sorry who am I speaking with?” She replied with, are you the lady that called about the missing wings? I said yes and I need your name and a manager. Someone comes to the phone tells me that the other person is the manager. She said she could remake my order, I said no after she actually told me that the said “manager” was saying I cussed at her which I said I didn’t but I could if she wants me to because at the end of The day they had my food and at this point since she wants to lie I don’t trust anything coming out of them if she’s gonna be making stuff up. Anyway apparently always count each wing, their customer service suck and the “manager”likes to make up stuff."

Zaria Campbell

3 months ago

"On DEC 31st 2025, I ordered food from this location and was served chicken that was visibly undercooked. The chicken showed clear pink/red coloring near the bone, which raised immediate concerns about food safety. I have attached photos of the food as evidence. After bringing this issue to attention, I received a public response from the General Manager that was hostile, dismissive, and highly unprofessional. Instead of addressing the food safety concern appropriately, the GM minimized the issue and suggested that I stop ordering from the restaurant. I have also attached a screenshot of this response for documentation. Undercooked poultry presents a serious health risk, and the manner in which this concern was handled is unacceptable and does not align with professional customer service standards or food safety protocols. -Overall unprofessional from the shift lead, to the GM, to the DM! They also stated that they always are correcting and remaking my orders which are false because all of my orders made in 2025 were door dashed or direct from Wingstop online which is delivered by door dash. You cannot remake food and send it to me without the customer complaining to door dash so they lied when they said that. I also was a previous employee in the year 2024 so I am sure that’s why they handled this situation as such. The GM now was once my coworker as shift leader. I am sure if this was someone else it 100% wouldn’t have went this way. Here are all photos. Even if my food was bad prior to this I never reported it I would just bite the bullet and trash it. But RAW is where I have to draw the line."

Ricky

3 months ago

"I decided to give Wingstop one more try and they didn't disappoint this time. My food was hot, fresh, and tasted good. Drinks were carbonated too. The night staff was friendly and professional. The restaurant was clean and organized. Continue the excellent work! This is a follow-up, so I've been going here on a regular basis and I can say this is officially one of my favorite wing spots. Staff are still performing above and beyond! Happy holidays!"

Shequavia W

9 months ago

"Me and my son was enjoying our food until he noticed a ROACH in his fries, I then check mines which is why one is small I broke it up with a piece of paper to see if it was a burnt fry and it was most definitely not a burnt fry. Definitely won’t be back there"