Wingstop South Tucson

Aide Osuna

a year ago

"I am writing to express my dissatisfaction with my recent experience at your restaurant, which was extremely disappointing from start to finish. Firstly, the wings I received were incredibly small—smaller than a dime—and appeared to have little to no chicken. They were essentially burnt pieces of breading. This is not the quality of food I expect from Wingstop. To make matters worse, my order was incomplete, and I did not receive the full 20 wings I paid for. Additionally, the fries I received were only half full, further adding to my frustration. When I called to address these issues, I was met with poor customer service. I spoke with the manager, Esther, who was rude and completely lacked the skills to handle customer escalations. She placed me on hold for 7 minutes, stating she was “doing manager stuff in the back,” which is unacceptable. As a manager, she should know that addressing customer concerns, especially about food quality, should take priority. To make the situation worse, when I requested a refund, Esther thought she had muted the phone, but I could clearly hear her venting her frustration about my refund request to her coworkers. This unprofessional behavior was deeply disappointing and showed a lack of respect for customers. Additionally, the flavors I received were not what I had ordered, further compounding the issue. I urge you to provide better management training to Esther, as her handling of this situation was unacceptable. She failed to represent your brand and left me with a very negative impression of Wingstop. I sincerely hope that you will take this feedback seriously and take steps to ensure this doesn’t happen again. I look forward to a prompt response and resolution to this matter, including a refund for the incomplete and unsatisfactory order."

Daniel Perez Andrade

a month ago

"Called to place an order for pick up. Have to say, being held on hold and arriving to the restaurant to see there was no one ahead of me was very disappointing. I love the staff but hopefully this is an incident that won't repeat itself. The food was okay, like it had been overcooked. It was hard to chew. Aside from that no complaints this visit."

Kyle Phelps

2 months ago

"Always fast and reliable, we go to this location frequently. Food is top notch and can't beat the value. I personally love the Cajun corn, it has a bit of kick to it!"

Anais V

2 months ago

"Of course, like everyone else put in an order for Super Bowl Sunday was greeted with the most unfriendliest girls Being completely rude, neglecting customers as well as arguing with another customer for asking for all flat wings, which I do know they are able to do so. I’m not sure why it was a big issue. Usually always come to this Wingstop over the other one down on Broadway, but after being dealt with the most rudest customer service I’ll think again before ordering here Customer service is a huge part in a business especially for orders that make you the most money!!!"

Martha Suarez

2 months ago

"I had called to see who cooked my wings today because omg they came out sooo good! I had to call to get the name they told the person cooking is Minoah idk if spelled that right but they through down in that kitchen today!! Wings came out crispy and delicious ! Give that person a raise will always make sure they’re cooking when I go."