Wingstop Irvine

Robin Brown

2 months ago

"This is not the first time but will be the last time I order food from this location or maybe any. Disappointed is an understatement!! Just ordered about 45 minutes ago and I rather went hungry. Spent around $47 and it wasn’t worth none of it. I had mild and lemon pepper when the food got here the chicken wasn’t all the way cooked. I had to air fry them and they were dry the sauce was non existent. Why do I have to recook my food and toss em after paying for it to be done. The fries were season less as well. NEVER AGAIN!!! I want my money back"

G H

6 months ago

"My family ordered food over the phone. They did not remind us they are cashless. When we got there we only had cash. Their attitude knowing we have children was horrible making us practically beg for our food! They take their sweet as time helping anyone. Making ppl wait before they help them. The worse customer service I ever had in years! Staff all across the board is horrible not one nice employee all women who look like they scorned. Seriously they should be blessed to have a freaking job! Not one look eager to want to help any customer yet alone put our order on the very top rack like making an example to everyone that's what happens when you only have cash!??!! So this how customers are being treated now!??? I promise you if this continues you will be shut down! You need customers to have any type of business. Please think before you create very bad experiences for others. Especially treating a family very disrespectful. Even the music was very inappropriate for any family to dine in. We felt very discriminated upon on top of it all. We are going to another location because we don't stand for this type of behavior or appreciate being treated this way. No one should!!! I wish I had a photo or recording!!! I don't even trust the food after reading the reviews!! Stay far away!!!"

Kseniia Z

4 months ago

"Вот обновлённый полный вариант на английском: Hello! Could you please tell me why food delivery drivers are required to pour the drinks themselves at your café? Should we also start cooking the food and packing the orders ourselves? I’ve been to your café twice and both times had to pour the drinks on my own. Why is that? Please look into this issue. Your staff members are standing around doing nothing, and they could pour the drinks themselves instead of making the drivers do it. Drivers are supposed to pick up a ready order. It is not our job to pour the drinks, and we are not getting any extra pay for doing it. Thank you!"

CheLLe Hsu

a year ago

"Terrible Experience – Misleading Information & Poor Customer Service I had an extremely disappointing experience at the Wingstop on Walnut Ave, Irvine. When we arrived, we asked about combo meals, but the staff told us they weren’t available. So, we had no choice but to order everything separately. Later, I checked their website and found that combo meals do exist. When I brought this up to the staff and requested to switch my order to a combo, the manager refused, stating that they could only give me a free order of fries. To make matters worse, I ordered boneless wings, but they got my order wrong. When I spoke to the manager again, they claimed that combo meals could only be ordered online and that since I had already paid, they couldn’t adjust or refund my order. This is completely unacceptable. The lack of clear communication, refusal to correct their mistake, and poor customer service make this one of the worst dining experiences I’ve had. I do not recommend this location at all."

Grace

a year ago

"Such a great location, I asked for well done tenders for dine in. They were so hot crispy and loaded with seasoning. Very patient and helpful lady who served us Thursday night."