Wingstop Pleasanton

A S

a year ago

"I recently visited Wingstop and had an amazing experience. The wings were incredibly delicious, cooked to perfection with just the right amount of seasoning. The variety of flavors offered is fantastic, catering to all taste preferences. Service was quick, and the staff were exceptionally friendly and attentive, ensuring that all our needs were met promptly. Additionally, I have serviced the refrigeration units at Wingstop, and I can confidently say that management strictly adheres to cleanliness, food quality, and preservation standards. Their commitment to maintaining high standards ensures that every meal is safe and delicious. Overall, Wingstop exceeded my expectations with its tasty wings, cleanliness, and excellent customer service. I highly recommend it to anyone looking for a great meal and a welcoming atmosphere."

SGT G

2 months ago

"Stopped in expecting a quick order, but was told I had to wait just to place my order because the two employees working were “too swamped” with delivery orders. Despite that, they spent more time chatting than actually helping customers. What really stood out was the attitude toward customers. One employee was openly rude, spoke down to people while they were ordering, and made it clear through her tone and expressions that customers were an inconvenience. It made the whole atmosphere uncomfortable. To make things worse, the bathroom key was sitting directly on the counter in plain view—and it was visibly dirty. That’s a basic cleanliness issue that shouldn’t happen in a food establishment. The food itself was below average, but the poor customer service and lack of cleanliness are what made the experience memorable—in the worst way. I won’t be coming back."

Beasteastbay

2 years ago

"On Saturday I came here with my buddies to eat after the Canelo fight, walked In the restaurant and It was only maybe 4 people waiting inside. We stood In front of the counter and the young guy said It's faster to order online using the Wingstop app which Is true but there should always be a cashier up front placing the orders. I went ahead and ordered and my buddies got their food a bit faster than mine but we ordered at the same time. My order was the 15 boneless wings, atomic and buffalo flavored. I didn't get my order until 30 minutes when it said 14-19 minutes but the guy was nice and gave me a cup and I didn't order any drink. By then about 8 more orders were probably ahead of me. I did like his positive attitude and he joked about how he is always the last one to get his order when he eats out with his friends since I mentioned about that haha, very funny guy. So overall this location just needs to work on speed, better service, have a cashier up front and always best to greet customers when they walk in. Please stay open and serve food until midnight like advertised!"

Star Gonzalez

5 months ago

"The manager Jasmine was being super rude and unprofessional. She kept correcting an older man who mainly spoke Spanish and got visibly annoyed when he asked for fresh fries. She was rushing everyone and giving attitude to pretty much every customer, even a DoorDasher who’d been waiting a long time for his order. They weren’t even busy, but she acted like everyone was bothering her. Really uncomfortable experience."

Powdered Salt

3 months ago

"I really love this Wingstop location for a lot of reasons. Everyone here complains about how the service is bad and why it is not good in there. But I disagree and blame the customers. People like Tia and Juan that work there are extremely kind and cared for my order. And believe me, I'm saying this unbiased because I've worked at this Wingstop before (for 2-3 months), and everyone here is down to earth. So thank you Tia and Juan for making it a good place!"