Wingstop Santa Rosa

Kayla Jackson

6 months ago

"I ordered a pick up to-go order. When I arrived at the store, the guy behind the counter handed me two bags. When we got home, we realized that half our order was missing, about $50 worth. Because we live about 20 minutes from the store and had hungry kids, we went ahead and fed the kids what was there. I tried to call the store immediately to resolve the issue, but there was no answer. I left a voicemail and never heard back. I tried to call again the next day, no answer. I then went to the corporate website and submitted feedback, because I couldn’t find a corporate number to call on the website. A few days later, I was able to go to the store to discuss with someone face-to-face. I explained the situation and while the guy was very polite, he told me he couldn’t prove that I was telling the truth and because I didn’t turn around and come back the same day with the bags, there would be no refund or replacement for the missing items. I understand that people may not tell the truth and try to just get the money back even if they received their items but the fact that they gave me no options and that the store didn’t give us $50 worth of food - that I paid for - is unacceptable. We were once frequent customers, but we will not be returning to this store."

Woody Barragan

9 years ago

"Came here after work, waited over 30 minutes for an order. After 20 minutes they came back and said they ran out of my kids chicken strips. One customer asked for forks and they told him they were all out. He asked how was he supposed to eat his salad, the girl working the register told him to use a knife. While waiting for my order the young lady working the register used the rest room and later came back and put a out of order sign on the door. Definitely won't be back. When the kid asked me what I wanted to do with the children's chicken strips. I told him you know your portion sizes, make it right and we're cool. Totally got ripped off."

greasyevan

2 years ago

"My God! They sent half the fryers worth of oil with my order. I feel bad for the dashers truck, the order spent 5 minuets on my doorstep. Soaked through the bag so bad it strained my porch! I know it's fried, but I didn't need them to send the fryer!"

Alyssa Wood

2 years ago

"I just ordered once again from here and I ordered traditional wings all flats and they said they don’t know what tradition wings are when I said bone in they proceeded to tell me I wanted bone in original buffalo and I never gave him the sauce what a joke how do you work at a wing place but don’t even know what type of wings there are"

CasedGod

5 months ago

"Who doesn’t love good wings at a good price. This place was very easy to park and was extremely fast with getting seated and getting everything I needed"