Wingstop Upland

Dana Kephart

5 months ago

"Janiela was absolutely killing it tonight. Absolutely best Employee there. It was just her and one other guy. I came in to do order, and I was greeted with a smile. Her customer service is absolutely amazing. With just two of them working, they were cranking out orders and kicking butt. I think I was no. 7 on the list. I knew It would be a little while to get my food even if I ordered it online but she was still all smiles. Thank you both for all your hardwork tonight and making my daughter dinner."

Deegee

3 months ago

"December 31st at 8:43 PM, I called this Wingstop simply to verify that the closing time listed online was accurate. Instead of receiving a straightforward answer, a snobby girl answered the phone with an extremely rude and dismissive attitude. When I asked what time they closed, she told me I could “check online.” I said “excuse me,” thinking maybe she misunderstood, but she repeated herself and again told me to check online. I then asked if she knew what time they closed, and she responded once more by saying that if I have a phone, I can go on Google or Safari and check the time myself. I was honestly appalled. My mouth was on the floor at how disrespectful and unprofessional the interaction was. I explained that I was calling just to double-check if they were open, and that she could have easily said they were open until 12 AM, which would have solved everything in seconds. I don’t know if she was upset about working or closing on New Year’s Eve, but that is not how you treat customers. I was planning to place a large order for our church, and instead received some of the worst customer service I’ve experienced. This Wingstop is literally around the corner from my house, and I’ve been a loyal customer for a long time. Food was always great and the service was excellent. Unfortunately, this interaction has made this the last time I will be ordering from this location. I’d rather drive to Archibald. I’m genuinely saddened by how we were treated. I hope management addresses this, because no customer deserves to be spoken to this way."

Justright

4 months ago

"Finally a great review this time, after 9 months of staying away from this branch! I listened to my spouse to give it another try. So, 5pm today 12/7/25, we went. No line, but staff looks busy. Yet, he's able to pause & asked me if i'll get my order. Told him i'm going to order yet. He said to wait for d staff on d phone. So, when he's done patiently getting order over d phone, he assisted me right away. Also good to offer d combo & patiently explaining what's in it when i asked. When i came back, around 5:25 pm another nice guy handed my order, even offered holder for d drinks, and cared to say a good night for me. Wow, i'm glad we came back to this place after 9 mos, and we can be regular customers again, if d staff are all like them, because the food is already good. It's just customer service that matters next or equally. Btw, so glad they're not even the disrespectful staff i had a horrible experience with before. The three staff who assisted me this afternoon, i see you guys. I appreciate you!"

Speedy G

8 months ago

"We ordered our food ahead of time. When we arrive we paid for our food and headed home. When we got home we realized we were missing Part of our order. We called the wingstop and they were unable to deliver our food. We went back to pick up the rest of our order that they had just started making. By the time we got home the food that we had already picked up was cold and not enjoyable. They did not want to remake the order or compensate us for anything."

Ida L S

11 months ago

"I made the mistake of ordering in store and ended up having to wait a full 30 minutes to get my order. I was the only customer in store. Thirty minutes wait for a sandwich and 6 wings… As cherry on the cake, I came home and unpacked the bag only to find out they didn’t give me the two sodas I had paid for. Not only did they take my time but my money too, for goods never received. Writing this so that you can save yours."