Wingstop Derby

Khaliah Hill

8 months ago

"I had an incredibly disappointing experience at the Wingstop in Derby, Connecticut. From the moment we walked in, the service was subpar across the board. The staff was inattentive, and the order was taken incorrectly—something that could’ve been easily resolved with a little professionalism and care. Instead, what followed was a completely unnecessary argument between the manager and my family—myself, my husband, and even my daughter. Rather than calmly fixing a simple mistake, the manager became defensive, rude, and completely unprofessional. To make matters worse, he carried a very noticeable odor and did not appear to have good hygiene, which only added to our discomfort. His energy was negative from the start, and he clearly lacked the training—or interest—in providing basic customer service. As someone who owns a family-run restaurant, I can say with confidence that we would never treat our customers this way. Mistakes happen, but it’s how you handle them that defines your establishment. Other restaurants would’ve corrected the issue immediately with a smile and a solution. Not here. The food wasn’t even worth the headache. Overall, it was a truly bad experience—from the poor customer service to the lack of accountability and professionalism. I won’t be returning, and I wouldn’t recommend this location to anyone who values decent treatment or edible food."

mary jo pojawis

3 months ago

"Great wings. Buffalo was great with lots of extra sauce to get tons of Buffalo flavor. We shared a ten wing meal included fries and drink! Great price. Will definitely be back! Highly recommend Wingspot!"

Daniella Tarquinio

5 months ago

"If I could give 0 stars I would!! Food was absolute trash and tasted disgusting. I would rather eat anything else than this. I tried for the first time and was super excited , between my husband and I we had 6 different flavors and all were disgusting. Tasted like buttered chicken. No spice or heat. The butter flavor was just so over powering. Additionally I can’t rate the service or atmosphere due to ordering from uber eats. But the food was nasty. Will never be trying again. Buffalo Wild Wings is way better!!"

M Lums

3 years ago

"Always wanted to try this place, so today was the day! Went for lunch & ordered the 8pc meal (wings w/2 flavors, fries, drink, dip) (I got flats only) - picked their original hot & Hawaiian flavors. Sadly, the fries were the best part of my meal - they were "soggy", which is how I like them! The wings, particularly the Hawaiian, were very rubbery, looked almost white & tasted like pine-sol...VERY off-putting. Had a really hard time eating them and I only had 4! Place was clean. Counter girl was friendly and helpful. Those preparing were unprofessional yelling back & forth to each other, making jokes etc. Wish they had napkins on the tables instead of a big roll near the soda dispenser. Paid almost $20 for the meal...upcharge for flats only ($.80) & for cheese fries ($.60). Only took pic of the fries b/c the portion was huge!! Took a while to get your food, but it's all cooked to order, so...Might go back to try again, but not anytime soon. There are better places for wings IMO."

Dannielle Welch

6 months ago

"I have ordered from this place multiple times. When I use pick up or uber the order is great. However they use DoorDash as a delivery agent if you order from the Wingstop app and the dashers steal the order and then when you contact them they have every excuse in the book as to why they can not redeliver or refund the order. I spend anywhere from $50-$100 to feed a family of 5 and depending on the day I have 2 added people. They tell you to contact door dash and when you do door dash tells you they will put in a redelivery order and to call back the store. It’s a bunch of going back and forth and in the end you don’t get the food or the order."