Wingstop Bonita Springs

Dave Bowen

4 months ago

"Don’t know what to think or how to feel about this…i was told to wait for our food 5-10 minutes, so i did, i noticed a lot of bags piling up on the to go rack so i stand up and i notice that they hand off bags that was just put on the racks so i finally have to ask for my order a second time to which i find out it’s the order that’s been sitting there for the past at least 5 or so minutes…okay so i get in my car and i open the food up and i try the fries and they are cold and soggy when i asked for well done fries…i can’t imagine how the chicken is going to be…extremely disappointed. The chicken…they didn’t even get the right flavors…they didn’t cook the chicken properly…all the employees at this location should either A be completely utterly retrained. The employees at this location do not do their jobs properly and i would recommend never going to this location to order wingstop…absolutely a disgrace to the establishment itself…i am honestly so disgusted at the behavior and quality of food this location serves."

Chris Morse

2 months ago

"I know it's Superbowl Sunday, but we ordered at 2pm for pickup at 5:30. Arrived to a busy shop (not a surprise) and told them we had an order for 5:30. She looked for it on their "ready table" and didn't find it, said it wasn't ready yet. Asked any idea how long, told no idea. Watched many bags being placed on the table, but our name never called (and access to the table to check bags not allowed). Asked again about 6pm, told still waiting and no idea how long. About 6:15 finally someone goes over to the table again and calls out our name. Turns out our order had been ready for who knows how long (was cool, or at least not hot). I am not angry about having to wait, I am angry about the attitude of the employees at this location. It was like we were inconveniencing them by asking if our food was ready. If they had handed it to us when it was ready I would not be writing this review. But when they finally did, and I said "this is the name I've been giving you fur the last 40 minutes", I got no apology, not even an acknowledgement of the collosal screw up. Employees need training ASAP."

Jared Roth

a month ago

"Had a really great experience, thanks to Eli. After my order got screwed up over 2 weeks ago and never got refunded. He took care of me. As the night manager of a local hotel where people are always looking for dining options, Your establishment is always the one I recommend for guests. Thanks Eli."

Anthony Money

3 months ago

"This Wingstop is not a good example for Wingstop. FYI, today’s wings taste like water. I’m assuming you thawed the wings out with water. That’s my only conclusion for why they have this chlorine or plastic taste? Last week’s order was the exact same order, 20 classic fiery lemon (limited time sauce) wings. They gave me dry rub lemon flavor wings. The wrong sauce. Now todays wings are the correct sauce and 20 wings. There was also an additional 5 dry rub lemon sauce wings. Not sure why. Either way the wings taste weird. As I mentioned my only conclusion is the thawed theory because the wings are the correct order but they taste terrible."

Liam Morse

2 months ago

"I understand that super bowl Sunday is a hectic time for food service, but the abject unprofessionalism of their entire process that went on today, from the total unwillingness to even guess how much longer passed the pickup time it would take to get the food, the fact the food sat on a table that customers were not allowed to approach for around 10-15 minutes after they asked for my name for the 3rd time and told me the food wasn't ready yet, order confirmation was checked at seemingly random, with some people forced to go get a family member to get the confirmation, and others just getting a bag thrust into their hands. They were telling in store order they would be done in 40 min, which is how long passed the pickup time a takeout order took, so that was simply a blatant lie to the other customers. The general attitude of both people I interacted with was very rude, communication from staff was very poor, and the experience will certainly keep me away from this wingstop. I know food service is a thankless job, I've worked counters myself for years, but this level of incompetence is simply unacceptable."