Wingstop Dacula

Ebony Greene

2 months ago

"About 15 minutes before they closed yesterday, I ordered a 10 piece traditional, 2 flavors. When I got home I had 5 pieces of one flavor and about 6 pieces of boneless wings I did not order. The next day I took the bag in which it came in with the sticker that comes on the bag with my name and the summary of the order. The young lady who took my order last night remembered me and started to fill my order of the 5 wings that I did not receive the night before. I left to get gas while they made the order and came back. When I returned the uneaten boneless wings were on the counter with the manager waiting to question me, as they stopped to refill my order. She asked what I ordered EVEN though the ticket was in her hand. I explained to her that I ordered 5 Hawaiian wings and 5 lemon pepper. Got home and only had 5 Hawaiian and about 5-6 pieces of boneless. She responds, "well these look Hawaiian". I then have to explain to her AGAIN that I did not order boneless wings NOR do I want them and pointed out the sticker on the bag clearly stated what I ordered and what we both were looking at is not what I ordered. She finally tells her team to make me boneless lemon pepper wings. AGAIN I have to tell her I DID NOT ORDER BONELESS WINGS. To insult my intelligence, with the sticker in her hand she goes, "well this says boneless". As you can see in the Pic I'm posting that I took last night, it does not. I said let me go get my phone with the full receipt. By the time I get back in the store, the manager has walked away from the counter and in the kitchen though she sees me with my phone but chooses to ignore me. So when the young lady who took my order came back to the front I showed her my phone. She asked to take it back to the manager (because at this point the manager has now ignored my existence). The manager looks at the phone, nods hey head and turn away. The level of unprofessionalism and disrespect was unwarranted and unnecessary for a 5 piece traditional wing. It was a quick resolve but turned into a weird power trip from a rude manager. It's unfortunate"

Neida Payton

a month ago

"This location SUCKS! Do yourself a favor and go to the Loganville location. This location never answers the phone, even when you place your order online you wait 15 minutes to get it. They’re always out of blue cheese and never tell you, even when they claim to have large sized for football season they don’t have it. Service is ok. Some people care, but most are just clocking in and out. In summary, you want service and better tasting food go to another location."

Trey King

a year ago

"This was the first time that I had ever ordered from Wingstop. I was very impressed. Folks were friendly and the food was great! I ordered honey barbecue, mango habanero, and mild bone in wings. They were all tasty and delicious."

Clate Crocker

a month ago

"I ordered 2 large fries here and they forgot about me. At about the 20 minute mark I asked where my order was. The Hispanic woman I asked did not acknowledge me at all and just went to the back to tell another worker to make my order. After another 10 mins she brought me my order and made fun of my name purposely mispronouncing it. I asked why it took so long to make my order or why they forgot about me. Instead of apologizing she laughed in my face and walked away. This employee is very unprofessional and should be fired or talked to by management."

Shandon Williams

a year ago

"Ordered on the app, order was ready about 15-20 mins past the time it said it would be. Definitely the worst fries I ever had from a Wingstop. Oil soaked and no seasoning. I ordered original hot and hot honey and they gave me Cajun and hot honey."