Wingstop Grovetown

Jacob Turner

2 months ago

"I got a pickup order I placed online. Can’t complain about the food, the wings and fries were delicious and it was ready when I got there. Weird service interaction though. I walked in and wasn’t greeted at all, which I thought was ok they looked a bit busy. I waited for a few minutes without any interaction, until an employee approached the front desk and just looked at me funny until I said I had a pickup order. He looked at the rack and silently gave me my food. I went to fill up my cups and the employee had silently approached me directly from behind with a container of tea, so when I backed up to move I almost ran into him. Still not a word out of him. I left feeling a bit uncomfortable with the whole interaction."

Vivi Suarez

a year ago

"Right when you go in, you're immediately greeted and welcomed. The young lady at the register was sweet and polite and got an order in. It got packed and really busy after we ordered, so there was a little wait but totally understandable and worth it. This is our go-to wing place always. Definitely recommend."

Sheena Jennings

2 months ago

"I hate to leave this review. I have always enjoyed ordering from here. I must admit the new fries can’t compare to the original. In my opinion they are too salty. I also noticed a change in how the wings were prepared. They are too crispy for me. I believe Wingstop should go back to preparing their wings and fries the original way. If dominant broken don’t fix it."

sam

3 months ago

"This is the last time I visit this location. I placed a mobile order 30 minutes before I arrived at the location. When I went to pick up my order, I was told it still wasn’t ready and had to wait an hour. After all that time, I waited my sandwich still wasn’t made correctly. When I asked if it could be fixed and being given attitude in response. Instead of making a fresh sandwich, the older gentleman just took the pickles off and gave me the exact same sandwich, as if I wouldn’t realize it. I’m allergic to pickles, which is why I asked for them to be removed when I ordered in the first place. However, when I asked for it to be remade, he gives me the nastiest attitude and speaks to me in such an unnecessarily rude manner. Thankfully the younger girl working with him kindly remade it, and even apologized on his behalf since he couldn’t even do that. I didn’t catch his name but whoever the older gentleman was working today around 12:30pm - 2pm. Needs to be retrained and taught better customer service along with the rest of the staff. If you can avoid this location. As it’s always a hassle to get your order while being treated terribly by the staff."

me a

3 months ago

"Never had a meal ready for pickup. Usually waiting 20 to 30 minutes with them saying it is the next one, but only to be delayed. Employees bsing in back about little they are paid while three people actually work. Need a more disciplined manager on-site."