Wingstop Nampa

Cheyenne W

5 months ago

"Last time coming to this location. I placed an order through the app for an order of 40 wings. Arrived at the scheduled time shown in the app and gave the girl at the counter, Erika, my name and she told me to wait. I waited 25 minutes watching people come in and place orders. After 30 minutes she came to ask me my name again, then told me they don’t have my order. When I told her my name, a guy in the kitchen spoke up and said they already gave my order to DoorDash. This is unacceptable. They are giving people’s food out that they have paid for, to incorrect people. This tells me the employees don’t care nor are they paying attention. I did not order through DoorDash nor did I order for delivery and I showed her my app that said “in store pickup”. Instead of offering to remake the order, she just looked at me blankly and said they don’t have it. I told her to go ahead and refund the order because they messed up and I’m not going to wait another 45 minutes while they get their act together. They then told me they can’t do refunds and to come back next day when the manager is in. I explained that is theft and I won’t be leaving until I have a refund. They then told me they could put the refund in, but the manager will need to approve it next day. I agreed to it, but they were going to just have me walk out with no proof of refund. The girl had a receipt in her hand which I thought she was handing to me so I reached my hand out and she told me “oh no I have to keep the receipt” so I told her okay but I need proof of the refund and requested a copy of the receipt, which she seemed shocked to provide? This on top of a couple other times I’ve ordered from this location, is extremely disappointing. Not only have I had raw undercooked wings (boneless) from this location, but I have also had to request a refund prior to this because of the employee’s messing up. Corporate needs to train these kids properly. Customer service is poor, quality of food is poor, and the work ethic is questionable."

Xaria Legg

2 months ago

"Took 40 WHOLE minutes for an order we put in 24 hours notice. Left out sauce and made us pay 2 dollars for additional ranch. Ridiculous customer service. Rude staff, overpriced, and the food was cold. Never coming here ever again."

Kat

4 months ago

"Placed an online order for a 20pc and they didn’t add the 3 DIPS that I ordered with it. This isn’t the first time they’ve done this, we called this store and the girl that answered was beyond rude, not helpful or apologetic for forgetting the dips. Who has wings without it?! She said we could come in to pick them up but it was an online order! Defeats the purpose of placing one in the first place. This store location needs to get it together. Kept giving this location chances but never again."

Bennett Young

7 months ago

"I had a wonderful experience here the other night. The food was awesome, and I didn’t feel rushed while ordering. Ringo is the gentleman that helped us out. He treated my friend and I great, brought our food out to us personally, and overall just made us feel super welcome. If all the workers were like him, they would cease to have competition. Keep up the good work!"

Michelle Gluch

2 years ago

"The food was good--we ordered the boneless Wing Combo for 2. He had a habanero flavor, and I had parmesan. He enjoyed his hot stuff. I wasn't so fond of the pile of powdered parmesan on mine. It was not great. I felt the same about the fries. The big problem I had with our visit was the restaurant itself. Every table was filthy. And the men's room was out of toilet paper and paper towels! Eeewww. I will order the wings again, excluding the piled on powdered parmesan, but I will avoid the restaurant especially during the lunch hour."