Wingstop Collinsville

Peter Salinas

3 months ago

"Not a good experience at this location. The bigger lady that took my order seemed annoyed with me. I got a 16 piece meal (half lemon pepper and parmesan), fries, and a sandwich. I also asked for blue cheese only. Blue cheese only. I watched a several people give their order to the employee at the register and leave before. I was watching the TV with orders and wait times which is a nice feature to have but also very damaging if you can’t meet the times on the board, the times you have control of. I washed my hands in the bathroom and did notice it looking clean but no paper towels or blow dryer to dry hands with. After waiting well over twenty minutes and watching everybody leave, I moved to the bench in front of the register and watched the boys joking around in the back with each other. More time passed and I finally got my order from one of them. Looks like they started working my order when I sat down on the bench. I asked one of the boys if I got BLUE CHEESE, and he said yes. Ok Kool, I go home and immediately notice the poorly made fries, no seasoning, and soggy. I look at the wings and notice that they are barely seasoned and I have more parmesan than lemon pepper!!! I was not even thinking about writing a review until my family saw that we got ranch! My recommendation is to not go here, they cant cook, clean, count, or understand English apparently. I really hope this place improves. WingStop is a nation wide chain. I also forgot that this location does not give service discount (responder/law enforcement/military)."

Belle Star

a month ago

"Service was cool The food is another story. I can't tell if it's old or just dry or overcooked. I've been wanting some Wingstop since last week and I waited for this just a mess.😡😡 the staff was nice wish I had taste my food before I left the store"

Mrs Dinnan

7 months ago

"First time eating here. The young man who was the front cashier was very polite. He shared he was a rather new employee… like 3 days. We had a few questions about the menu and what he didn’t know how to answer he made sure he asked right then and did a great job. Being in management myself, I’m always looking at how employees respond to each other and or customers. I was rather shocked to see so many employees laughing and joking and standing around while preparing food. The wait seemed to be longer then what I feel it should have been with so many people “working”. Why does it take more than 20 minutes for 20 wings and some fries? The drink station was really dirty. There were no napkins, just had a brown paper roll we had to “tear off”. I ordered Hawaiian flavored wings, and upon getting my order, I thought that they were a little spicier than what I thought they should have been based on the cashier’s description of the sauce… Approached a team member showed them the wings I received my in order. She apologized and said “oh I’m sorry, they gave you habanero”. WHAT ?!? I asked her to repeat herself to make sure I understood…. She then said “we are out of the Hawaiian sauce”. SHOULDN'T THAT COMMUNICATED TO YOUR CASHIER?!? There were two wings missing when we approached them. One I had and one my daughter had to confirm that they were “not correct” … when they offered to remake them all they did was laugh the entire time. I felt very uncomfortable having them “remake” anything after the laughs and looks the others gave to us at the table. No one was wearing gloves and they had a work table in the dining area that was so dirty it should have been taken out back or had a cover on it. Who ever owns this store needs to do some checks in and around the inside because this place was not clean enough to have so many people working and sitting around."

Luke Walter

7 months ago

"Waited 10 minutes extra for our food to be given to us only to find out that… 1. The fries were not seasoned 2. The fries were cold (this was literally leaving the parking lot) 3. They didn’t pack in the Parmesan wings we ordered. Instead, they gave us too many of the Louisiana rub This is not the first time we’ve had issues with the quality of this location, but this is definitely the breaking point. Do not recommend coming to this establishment. You’re better off driving across state and hoping for the best there."

MaurSade Dotson

a year ago

"If I could rate zero stars I would I come to location very often a little too often the food is great but specific employees make the location terrible. Everytime one specific employee works my food is messed up I’m not sure of her name I believed she said it’s Christian (she said it very low) but she’s light skinned with curly hair. I went tonight and someone literally put the whole bottle of seasoning on my corn so I went back in and asked who made it she had a attitude and it’s just like how are you mad that the food I paid for is messed up so I asked if she was cool. I then was told I’m not welcomed back at this location because my food was messed up. If management or any hire up see this I would love to get in contact with you."