Wingstop Gary

Alex Harris

6 months ago

"Dear Wingstop My name is Alex I am a Gary, Indiana resident, a law student, and a Compliance Analyst. I live about six minutes from your Gary Wingstop (3360 Grant St, Gary, IN 46408), and for years it has been my preferred location. I pass other Wingstops on my commute, but I choose this one because it is closer to home and, in the past, convenient. On the evening of October 2, 2025, at around 10:41 PM, I walked into this Wingstop expecting to place a quick order. What happened instead left me dismayed, and questioning whether this store values its customers or its reputation. What Happened That Night: When I entered the store, I noticed the door was open, the lights were on, and the store appeared to be operating. There was a young woman sweeping and she gave me perplexed look. When I approached the counter a young man who was frying chicken reluctantly walked over. He looked confused and hesitant. I asked if he could take my order, His response confused me: “I don’t know if we’re open, cause I just started. But we closed cause I’m finna get off work.” I reminded him that Wingstop is usually open until midnight or later. He repeated that he “just started” and didn’t know. At that point, the young woman sweeping the floor chimed in, “Yeah, he gets off in 20 minutes, so we closing, but he can still cook your chicken, so I don’t know why he told you that”. I was baffled. Was the store truly closing early simply because one staff member’s shift was ending (The staff member who claimed to be new at that)? Were no other employees available, I was literally looking at one, and chicken was still currently being fried. I asked to speak to the manager. A young man wearing a du-rag, identified by the staff as “Tae” emerged from the back and presented himself as the manager. I explained my concern: the doors were open, no signs indicated an early closure, and customers had just walked in to pick up food, plus food was still be prepare as we spoke, so why couldn’t I order. He cut me off with a casual, dismissive response: “Yeah, ma’am, we’re closed” When I pressed for clarification, pointing out that other Wingstops nearby were still open, he offered no explanation beyond “we’re short-staffed, he’s finna get get off work, so we not taking orders.” I then asked for the corporate number or address to follow up. To my shock, this “manager” flatly stated, “Nope, I don’t know it.” I repeated the question, and he again insisted he did not know any contact information for the store and that he was in charge. Imagine my disbelief—a manager at a national franchise who claimed not to know how to reach his own corporate office. Even stranger, while I was being denied service, I noticed delivery drivers (Uber Eats) arriving and picking up orders. When I pointed this out, “Tae” told me that walk-ins were different and would not be served. So, the store was closed for me, a local walk-in customer, but still taking delivery orders in the exact same time frame. When I started to document the situation with photos, the “manager” grew defensive. Another staffer—the same young man who initially told me he was “new”—ran outside as if he was panicked and asked if I was really taking pictures. I told him yes, because I intended to report the situation. His nervous response was, “Ma’am, I just got this job, sooo yea please…” His plea told me everything I needed to know: even employees recognized how unprofessional this looked, but no one felt empowered to correct it. According to posted hours, this store should be open until 1 AM. Yet here I was, turned away at 10:41 PM, with employees casually announcing that they were closing because one worker’s shift was ending. No signs. No notice. Just indifference."

Paid B

2 months ago

"I am a Gary resident and live minutes away. I used to drive to Lansing, IL or Highland, IN to get Wingstop; I was elated and happy this store opened and happy I can spend my money in my community. This place was good when it opened years and years ago -it’s utter trash now and it needs to be shut down or staffed by security. It is staffed by a bunch of disrespectful young kids. They hang out in the lobby after work playing loud music and causing a hostile environment. They constantly mess up the door dash orders and won’t answer the phone. When you arrive to correct it, they always have an attitude as if the customer is in the wrong and as if they are the ones who spent their hard earn money. There is no way someone places a large $60 order and receive a sealed door dash bag with a ten dollar order of wings. I once stopped in on the way home and placed a large order and the employees tried to get me to send them the money to their Cash App for the order at a reduced rate as opposed to paying wingstop for the order at the register. They stated they had some bills due and were getting shut off. I’m not sure how they figured out how to get over on the company with this method. I even heard a patron ended up arrested in that place due to the employees lack of making sound judgment to ask individuals to leave the store or call the police due to an unruly environment and negative escalation in that store against the patron. Avoid this dump like covid and many other plaugues-It’s a cancer!!!! You have been warned!!!!"

Dominique Daily

9 months ago

"I had a very disappointing experience at Wingstop. The chicken tenders I received were burnt and visually unappetizing—the appearance alone was enough to turn my stomach. When I asked about it, three employees explained that the tenders come out dark because the batter had been changed. However, I questioned whether the grease was old or dirty, as fresh tenders should not look that way. To make matters worse, one employee brought out the entire fryer basket from the cooking area to show me the batch, which I found to be completely unsanitary and inappropriate. The replacement order came out exactly the same, offering no improvement. Additionally, none of the employees were wearing hairnets, which raises serious concerns about food safety and hygiene. Although they offered to remake the food, the quality didn’t change—and overall, the experience was unacceptable. This issue needs to be addressed immediately by management. Food safety, cleanliness, and customer service should never be compromised."

Yubicela Martinez

6 months ago

"Placed an order online, still had to wait a while for it to be ready which is fine. But mind you I live 5 min away from there & once I opened my wings they were cold and barely any sauce on them so I threw them away, only thing that was good was the corn. So what was the hold up for these cold wings??"

Teresa Hudson

2 years ago

"The food was not edible. At least a 1/2 cup of grease was awaiting me when I picked you the first wing. These are suppose to be mild and parm garlic But tasted like fish"