Wingstop Brentwood

DiegoAR

4 years ago

"FEATHERS STILL ON MY WING 2nd time ordering from this place its ridiculous. Paced order online 30-45min showed up and hour later gave them time bc i know they get buzy....currently still waiting in the parking lot 20min later for my food to be ready... 30min later get my food. Oh and theres a line of ppl waiting at the door for their orders. 1st time tried to place an order Sunday afternoon was on the phone for 20+min driving to the place after being put on hold, once i got there I seeing they left me with the phone placed on the side off the hook as to not receive any more calls. The least thing they could have done was give me some type of compensation but nope a simple sorry was it. This place doesn't do well under pressure meaning when they are buzzy"

Mariebeth Gupta

4 months ago

"The WORST!!! They gave me the wrong order, had to drive all the way back, informed them of their mistake, and instead of apologizing all she asked was what’s the name?!? The same exact thing she asked the first time around! I opened the bag in front of them just to make sure that the order is right this time. No apologies! No NOTHING at all!😡🤬"

Racquel Jones

7 months ago

"I had a very frustrating experience at this Wingstop due to poor customer service from Sydney, who also claimed to be the manager. After paying for my food, I noticed I had been overcharged for large fries and large drinks I never ordered. When I brought it to Sydney’s attention, instead of apologizing or explaining, she was dismissive and rude, saying, “Do you want your money back?” Another employee suggested letting me keep the cups and refunding part of the charge, but when I explained it was more than a dollar, Sydney aggressively took the cups back, threw them in the trash, and finally gave me a refund. When I asked for a manager, Sydney said she was the manager and rudely asked what the problem was. Later, I overheard another staff member pointing out that she had also given me the wrong fries. Only after checking my receipt again did I realize the full extent of the overcharge. Thankfully, the young man who was working stepped in, explained things clearly, and treated me with respect. He was the only positive part of this experience. Sydney’s lack of professionalism, poor communication, and dismissive attitude left a very negative impression."

Lyndon Zamora

6 years ago

"Today's crew was pro! It's a football playoff Sunday with the Niners one game away from the superbowl and these guys pull through. Fast service on a 33 piece order. Perfect serving temperature too. Great job!"

Kelli Quarles

4 months ago

"The food is good but they charge $2 dollars for extra ranch i think thats greedy being a 6 piece combo is almost $30 i mean dang where is the customer appreciation ! Most wingstops give you free ranch or ranch for a buck but $2.09 is just plain greedy so if you can just order from Pittsburg they give customers more for their money ."