Wingstop Long Beach

TheJharris23

3 years ago

"TERRIBLE LOCATION I went to this location October 13th and upon entering there was a male cashier that had an attitude as soon as I walked to the register. I wasn't sure if he was just having a bad day so I ignored it because everyone has those days. I put in my order (2 chicken sandwich meals) and waited on my food. I was given my food by someone that was in the back and that gentleman had great energy (total opposite of the cashier). I leave with my food and upon getting home I began to eat my sandwich. Usually, I cut all of my sandwiches in half, but for some reason on this trip I didn't. I took a bite out of it, chewed it, and noticed it had a weird, rubbery texture. After the first bite, I went to cut the sandwich to see why was the chicken's texture the way that it is. I cut the sandwich to see that it wasn't fully cooked! It had some white rubbery stuff (idk the proper word) on the chicken that 1000% was from it not being cooked long enough. I squeezed the sandwich and it was so rubbery and I could see the chicken juice still running through the chicken. I was beyond disgusted, especially since I swallowed the first piece of chicken. Now i'm more than understanding as a customer because I myself work in customer service so I understand mistakes happen, but this was an inexcusable mistake. This is poultry, you can't make mistakes like this as I could've caught salmonella from this. I was angry, but I didn't go back to the restaurant because I didn't want to spread any negative energy so instead I told this same story to customer service in a survey. About a week later, a customer service representative reached out to me about the situation . She asked what could she do to right their wrongs. I told her that i'd like for her to spread this message to the store so no one else goes through what I did and also i'd like to have my order compensated (about $20 worth of food was purchased). In the mail I received a gift card from this Wingstop location......with $5 on it. Five US Dollars. Not only was this not nearly the amount of money I spent on the food, but this wasn't even enough money for me to be able to buy another sandwich with tax included! The certified mail envelope they sent the gift card costed them $4.60 to ship......my gift card was $5! This is a beyond ridiculous situation on the part of everyone involved (the cashier, the cook, and the customer service representative). $5 for my troubles after serving raw poultry and almost giving me salmonella is just ridiculous."

Cedrick L

3 years ago

"The food was so good and tasty just like any wings stop. I was not happy with the cashier Keven. He was hesitant to give me utensils and I didn't like the way he put my fries in my bag. He talks back like he was superior of me."

Jede Fue

8 months ago

"Very bad quality of food and service, I ordered 20 chicken tenders for $20 deal, and when I got it, all the “tenders” were popcorn chicken sizes. Horrible."

Sonny Bardo

a year ago

"One of the worst, if not the absolute worst meal in my life unfortunately. This is the second time I went to a wing stop and the food turned out to be waaaaaaay too salty. In this location not only were the chicken fingers salty but also the French fries. And to make it worse, the fries were undercooked. HUGE waste of $12 for a 3pc combo. Mind you, I am usually the guy that asks for extra salt so it has nothing to do with me and everything to do with these cooks sprinkling WAAAAY too much salt on everything. Gross. Please add half the salt you think you should to the fries, chicken, breading etc etc. If you go here this year (2025), trust me ask them to put 50% the salt they normally put on anything you order. Good luck."

David Washington

4 years ago

"I must say this is the best Wingstop that I've ever been to. The wings were 🔥 and the customer service was out of this world. A young man by the name of Erik took my order over the phone. He was very patient and polite over the phone and when I arrived to pick up my food I was pleasantly greeted by the same young man that took my order. He made sure that my order was correct made sure I had condiments. We need more people like this young man Erik with great old school customer service."