Wingstop San Bernardino

Daisy Lopez

4 months ago

"I placed an order and called immediately afterward to cancel due to it being the wrong location. I was on hold for about ten minutes before someone answered. When I explained that I wanted to cancel, I was placed on hold again. When what I assume was the manager answered, I repeated that I’d like to cancel my order. Before even asking for my name or order details, she said, “It’s too late — your order is ready.” I explained that I called right after placing my order and that my confirmation email stated I could cancel. She told me she would need to contact the district office to request a refund, which could take 5–7 days. I said that was fine and that I just wanted the refund. She then repeated that I needed to pick up my order and she hung up on me. I called again to confirm my refund request, and another host answered. She was polite. I’m not sure why the previous manager reacted the way she did, it shouldn’t be this difficult to request a simple refund. Based off other reviews, I presume I will not be getting my refund back. Sounds like the company is committing fraud. If you pay for a service and don't receive it, that's fraud and I am sure the employee's are enjoying the food too."

John Rodriguez

a month ago

"This place needs some structure. I got skipped in line like I was invisible. The soda machine was down, and they only had Hi-C. The food was cold, and I only live 5 minutes away. It's a good location, I know Wingstop can do better, it's just the structure that's missing."

param raj

3 months ago

"This is one of the worst wingstop locations to visit. The staff is truly rude and doesnot want to work. I had been waiting for about 35 mins before i get my order called out and it was set aside on the metal table where i couldnt reach my food. They again got busy chatting and adding fries while i was standing there with my receipt. I called them twice only to be turned down. One of the staff member said they called out the names, now i will have ti wait until they finish their work. Truly a very bad experience never going to this placw again in my life. Also the staff doesnot have name tags, soo cannot provide the name. General description is she was black about 6 feet tall, looks like an upside down bottle, no hair on the head wears a wig, also has a very nasty attitude like she runs the place."

Game Jedi

2 months ago

"Mixed bag. Been there a few times (not quite a handful), the food is usually o.k. though my last visit I got mild food poisoning/salmonella. The area is not great, there are usually homeless people just outside asking for handouts so I typically get it to-go."

Luis Arias

a year ago

"Dirty , they are slow , bad customer service, i was standing in front ready to place my order , took them like 10 mins before anybody came to help me. By then i already had placed my order thru the app . Got my order 23 mins after the time that is was supposed to be ready."