Wingstop Fort Myers

Cameron Smith

2 months ago

"Asked for all flats and got 80% drums. And to no one’s surprise can’t contact anyone to fix as the number listed is inactive. Seems this place needs legal action to get their act straight and we have had multiple problems here. Final chance for them and we are done. Additionally went to the location to show them and the response I got was there is a wing shortage. Also they weren’t able to refund my money while the manage hid in the back making the associate deal with the issue for no resolution. Currently waiting for a call and some kind of refund, but currently out 25 dollars with no resolution is sight. Responding to wing stop comment. I already did this and still have yet to hear from anyone as well as the store telling me someone would call today to refund me. This process is holistically flawed and at the expense of the customer to be persistent to get what is owed to them. Typical corporate greed on display here."

Requesting Mayday

2 months ago

"So I was excited when I saw that there was a new Wingstop open by my work. I ordered a couple of times from them and it went off great. Until today. Input an order in on the app. 20 boneless wings, buffalo fries, 2 dips. I arrive at the store and I don’t see my name on the order board. Weird since it usually shows names and progress of the order. So I told the person behind the counter, they looked at my order on my phone and said ok. Then they went in the back, to make my order I assume. Well several minutes go by, nothing. Guy walks in and asks if he can get any other sides besides fries. Cashier then rings up an order of fries. He didn’t want fries(this solidifies my soon to be made point). Finally the cashier walks up to the counter and tells me my order is ready. I look at the name on the bag, not my name. Look at the items listed, not my stuff. I tell her it’s not the right one so then she calls her boss. She FaceTimes my order displayed on my phone to her boss. Her boss says, oh you’re just missing some wings. So I open the bag that supposedly has half my order. Guess what. Plain fries, 10 bone in wings, 1 dip. I point out that that is nothing near my order. Then the cashier looks on the shelf and then says, is this yours? Yes, yes it is. It’s been sitting there. This is after I showed my order, my name, what I purchased. Yet they can’t figure out how to go to a shelf and find the correct order. The kicker is, no sorry, no let us make you a new order, nothing. My fries were soggy and cold, my chicken was cold and I had about 5 minutes to eat since I was on lunch and had to clock back in. There was a huge communication issue, language barrier. Seems like the cashier barely understood English. I get it, people have to work and I’m all about multiculturalism, but when it effects business and customer experience it needs to be addressed. Google Translate would be a great addition so the bridge can be gapped. Maybe having someone on each shift that understands and speaks the native tongue so if something like this arises it can be handled properly. Anyways, they lost my business as a go to lunch spot because I have limited time and have no desire to shovel cold food down my throat in a short span of time. There are plenty of other spots to eat that have reliable service. Judging by the other reviews on here, seems like there are plenty of kinks to work out. Maybe I’ll give a second chance but it won’t be for a long time."

Family Account Adgate

6 months ago

"Update: (09-25-2025) Y'all, seriously??! Ordered wings again today. Soupy, greasy mess, with ZERO flavor. We didnt order anything with a sauce, only dry rubs, but there was so much grease, that during transport, the bag was soaked through. 20 wings. NOT 1 SINGLE SOLITARY FLAT. Alllll drums,dude. Who does that???? I even check the website to see if I accidentally hit an "all drums" button or something, but there's no such button. So disappointing. ‐--------‐------------------------------------------------------- We have had mixed feelings about Wingstop as it had been very inconsistent in the past at a different location. Sometimes fantastic, sometimes not so good. Seeing how this store is brand new, it was obviously clean, tidy and well kept. Everything fully stocked up at the drink station. The staff were super friendly, and very well trained. Its only been open 2-3 days now so It was very busy and we expected to wait. Love the electronic board that shows where you at in line. The food was freakin' bomb. The whole family was impressed. Hot fresh fries, the wings were cooked to perfection. No skimping on the sauce. The tenders were crispy and JUICY. We tried a new flavor HOT HONEY (dry rub) That's where it's at if you like the dry rubs. Not to mention my favorite part, The RANCH dressing. 😋 🔥 Do not make me change my review later on, y'all! Keep it amazing, everytime!!! Don't let me down."

Cecilia Casa

3 months ago

"Very upset and disappointed!! It would be nice if they could pay attention on the order!! I ordered a 20 pc meal with LARGE fries and LARGE veggies sticks. When I got home and open the bag I realized that they gave me the smallest fries and sticks ever!! Definitely not what I paid for and not enough for 4 of us!!!!"

Joshua Gorman

5 months ago

"I placed an order online and recieved the confirmation, email receipt, and my bank was charged. My wife shows up to pick up the order and they tell her that they never received an order. Despite showing all the proof that they would need to show the order was placed at the correct location and it was paid for the only resolution the manager offered was "we'll make the order but you have to pay for it again" and "we cant refund you your money, just reply to the email you recieved" they must not realize that the automated email system is a NOREPLY EMAIL. OUTRAGEOUS, ive never seen such incompetence from a manager. Funny thing is we tried this place when it opened and it was good so we figured why not try them again and thats definitely going to be the last time. Do better, train your managers better."