Wingstop Duluth

Toni Prothro

6 months ago

"I usually will give about 3 tries until I post a review for a place but I'm going to go outside of the norm and hope that my 5 stars will remain. I went the 2nd day of opening. Placed my order online: 6 pc combo - half lemon pepper and half mango habanero, extra well done/all flats with ranch. It was soooo good and reminded me of why I used to love Wingstop. There was another location I used to frequent and was addicted to until they started going downhill. My only note is it seems Wingstop may have stopped doing the fresh cut fries. As these looked different but I gotta say they didn't lack on freshness or seasoning, so two thumbs up. Also customer service was phenomenal. Everyone I made eye contact with spoke and was polite. I held a brief conversation with a young man named, Sir. It is a small place, with no dine in area but as long as the food and service stay on point, I will frequent. Actually considering for dinner tonight. Wishing yall the best!"

PS Robinson

3 months ago

"We went to this Wingstop on the way home, for some lunch and it was decent. The soda machine needs to be fixed or upgraded or whatever because every soda we drink was kind of watered down. The chicken was good, but dry, the corn was good, and the fries were good. Won't say anything bad about customer service, there is nothing bad to say. So. The only negatives were that the drinks were watered down, and there's no place to eat inside."

Paris N

a month ago

"I was very excited to try wing stop never been.. I walked in and the cashier a light skinned girl was rude from the beginning.. I ordered boneless wings combo and my total was very high.. I asked her what did she charge me for and she said I charged you for what you ordered instead of repeating the order back to me’ I just went ahead and paid for my order once I receive my order it was completely wrong. She rang me up for traditional wings, which is why my total was high when I went back in to return the food and explained to her this is why I was asking you what did you charge me for.. she never apologized. She just instantly got on the phone and called a manager and asked how to refund my order. Still with a nasty attitude, I got my refund and I got my boneless wings, but I will definitely never be back. She is definitely going to ruin your business. I will take my money elsewhere."

Mary Jo McGee

3 months ago

"This store is the worse experience with customer service. I called the first time and the girl who answered stated she could not take my order, because she is not a cashier. She stated there will not be one for 10 minutes and to call back then. So i called about six times and no pickup. I am sitting in front of the store with one customer inside!! i called again and a girl picked up and had to repeat my order to her three times. I asked for all flats and she said she could not do that! I have NEVER had a chicken wing place ever tell me this before. I understand why your rating is below 3! Worse customer service ever!! I can say I will not be back! Frustrated!!"

Sabrina

6 months ago

"Absolutely horrible experience, I’ve NEVER received worse customer service in my life. Have never had an issue at other locations, even when they’re swamped the Pleasant Hill location is always honestly pleasant. I get it, it’s Wingstop, I don’t expect to write home about great service but this location has THE WORST manager. Shaquwan Simmons threatened me and impersonated the police over the phone. Even texted me from his own cell phone to harass me. My husband later stopped by to confront him and he was aggressive with my husband as well. He then got his name and the store owner/operators name. I cannot stress that neither of us raised our voice and I never even got an opportunity to inform them of our order issue… it was straight to police impersonation and outlandish threats. This was our 3rd time ordering at this location. I placed my order online for pickup - when I realized there was an issue with our order I decided to call the store. The first time I called they answered the phone saying “This is Gwinnett County Police, what you need?” I was confused and said I was trying to call the Wingstop on Sugarloaf. He told me not to call there again and hung up. I was confused and looked up the number on the website and called back. He then yelled at me to stop “playing on the phone” that he knew where I lived and that he was going to send someone over. I was then confused and startled. Then he called from his personal number and threaten me again. I have never been reverse prank called before.. and it was honestly scary. He also texted me using my first and last name saying he was going to have the police out to my house. Again, I never even had a chance to speak with anyone calmly about my issue, it was straight to yelling threats and hanging up. He is unhinged and needs to be replaced and retrained immediately. I was really looking forward to having this location so close, but if we order Wingstop again I will be returning to the Pleasant Hill location for now."