Wingstop Duluth

Anthony Jenkins

7 months ago

"I received a T-Mobile Tuesdays promotion for BOGO 10-pc. wings today and ordered 2 x 10-pc bone-in wings (lemon pepper dry rub and hot honey rub) to be delivered. Order was delivered by DoorDash to my doorstep; the paper bag had the security adhesive tape seemingly intact. Upon inspection, I was missing 1 hot honey and 2 lemon pepper wings. I attempted to call the restaurant for several minutes - no answer. I finally lugged both boxes of wings all the way back to the store and showed them the missing wings. Store wasn't busy - there were several fryer baskets all full of fried wings, and a fly strip attached to a sign above the front counter with at least 1 dead bug on it. A worker saw me walk in with 2 boxes and asked if I was throwing boxes away. I showed him the missing wings; he offered me 5 wings to compensate (I received 2 hot, 4 lemon pepper). The compensation for missing wings raised my rating to 2 stars, but I will not be ordering from them again. I firmly believe the staff short-changes delivery orders and refuses to answer the phone knowing that few customers will drive there to complain. Edit: After reading other similar issues with this location, I am restoring my original 1-star review. 2 stars on service because of the added wings."

James Lee

2 months ago

"If you’re looking for the gold standard of wings, this is it. I’ve tried plenty of spots, but nothing hits quite like Wingstop. The Lemon Pepper (wet) is a spiritual experience—perfectly balanced citrus with that salty kick. The wings are always cooked to a perfect crisp, never soggy. And let’s be honest: we’re all here for the Ranch. I’m convinced they put something magical in it because it’s the only dipping sauce that matters. Fast service, consistent heat, and the fries are seasoned to perfection. 10/10 will be back next week."

Chaunee Anthony

5 months ago

"First and last visit. Ordered a simple lunch, dry rub and wings were wet with some yellow, cheese-butter smelling liquid. I guess to make the dry rub stick but at other locations, I’ve never, ever had this happen with any dry rub flavor. My fries were very cold and I picked up my order exactly 16mins as stated. It wasn’t even warm and they were tough, some overcooked and sum undercooked. I have no idea how my meal turned out this bad but it was a complete waste of money and my time. I will never eat here again, I’m sorry. Never advocated for the other wing franchises in the area but at this point, I’m willing to try them. I’m truly disappointed and really get upset when my money is wasted and I’m left hungry. Please do better and potential customers reading this, please order with caution. Maybe it was a bad day, who knows…I see the reviews. Just understand this location may not be the best if you’re expecting a fresh, hot, good tasing, accurate order."

Sapphire Haughton

3 months ago

"I understand it was New Year’s Eve so. It was busy. There were about 3 kids working. When I walked in the cashier was counting money. She didn’t acknowledge me. I’ve worked as a cashier before so I allowed her to finish. Once finished she still didn’t acknowledge me. She walked to the back. I had to yell my name and order so she could hear. (Or so I thought). I thought she went back to get it bc it said it was done on the board. She started making about 5 other orders. None were mine. No one in the kitchen had gloves on. She just counted money and was touching food. When she finally got to my order , I asked her to put gloves on to get my celery. She rolled her eyes and went and got a glove. The music was blasting. No one could heard themselves speak. I’m so disappointed. Some training opportunities for sure. I don’t even think a manager was on duty. There couldn’t have been with how unsanitary and unprofessional the employees were. Very disappointed ."

Taste N Tshirts Business

2 years ago

"This place has terrible food, terrible customer service and got my whole order wrong. Needs new management. Wing order was wrong, fries were old and cold. I ordered a combo and didn’t get a drink. I called to complain and get a refund and the manager forgot I was on the phone. I had call back several times for her to tell me she could not refund the purchase unless I brought the food back but by the time I realized my whole order was gone and finally got someone on the line I was more than 30 minutes away. The manager was not remorseful at all. This place needs new management. The WingStop near me in Smyrna is always good."