Wingstop Des Moines

Jason Hoffman

8 months ago

"I ordered Door Dash last nigh from the Merle Hay Rd store. I was charged $72 and change for my order of 15 bone in wings,10 boneless wings, 5 piece corn fries and 3 large drinks. Instead I received a soup bowl size of ranch and some little ranches two orders of really cold fries and the wrong sodas. I talked to an employee on the phone couldn't make out what he was saying then another guy calling himself "Billy Bob" grabbed the phone he didn't care blamed it on the door dash driver which is funny because the giant bag was carefully sealed to protect the ice cold French fries and ranch with receipt attached to bag so it was obviously Wing Stop employee not doing there job correctly. The male employee on the phone "Billy Bob" was really angry when I told him I wanted the correct food and door dash was not repomding he just kept blaming the delivery lady Cecelia was her name. He also wouldn't give me the name of an owner or General manager of the location. The Ranch looked delicious though too bad u didn't have a thing to eat with it. Also the wrong sodas didn't even have ice in the cups so they probaly didn't even load their fountain machine with ice for the evening. I hope Billy Bob and his crew go out into the world and find something they are good at and thrive some day. Because fast food is not their forte. The best part is when you look at the receipt it's for someone else and the contents in the bag are missing as well according to the receipt. Probably a lot of disappointed customers."

GetGoheen

2 months ago

"Placed an order online just to find out an hour later that it was canceled. Call the store and told them; asked why? No answer. Money was not put back on my card, and they said, you just have to put in another order. No explanation as to why my order was canceled. No care that money was not put back on my card, and the tell me, I just have to place my order again? What a joke. Do not order from this store, i have been ordering from there since they have been open and customer service has always been crap. This store should be shut down immediately."

Cynthia Pullinger

4 months ago

"Ordered my food on the app… immediately left my house. We’ve just had a MASSIVE snowstorm, so I was later than planned arriving. I called prior to arrival, asked them respectfully to please make sure my food was fresh. I’ve ordered from here before and my food was ice cold, even though I was early. He got INSANELY rude, saying they couldn’t remake it, it was already made. They couldn’t even be respectful in telling me no. They hung up on me. I got my food home, sure enough it was cold and not good. I will NEVER EVER EVER order from here or the other location again. Lesson learned. The first couple times, they were slammed so I tried to be understanding. Not anymore."

Star Evans

11 months ago

"It’s our first time eating here and it was different but nice ! The employees was nice and helpful and our food was fire 🔥 everything was fresh and we ate in because it wasn’t nobody in the lobby…"

Carl Nixon

2 months ago

"I ordered for delivery and the food was great! Did notice they eliminated one of the reasons I order from them. They eliminated all flats or all drummies option. I order all flats but now don't have that option. Please bring it back. I feel it is a mistake!"