Wingstop Tucson

Yaritza H

a month ago

"There was pieces of cockroaches in my basket of fries at this location wingstop midvale and Valencia. A piece of roach was eaten that was mistaken for a burnt piece of fry after realizing at the bottom of my basket of fries it was pieces of ROACHES. So disgusting, will never be back here."

Native Chica

3 months ago

"We had a great experience at the Wingstop on West Valencia! The service was impeccable, and our food came out promptly. Luna provided absolutely incredible customer service—friendly, attentive, and welcoming. The food was delicious, and the overall experience was excellent. We highly recommend this location for amazing service and great food!"

Christy Fendenheim

8 months ago

"Worst Wingstop experience I’ve ever had — Valencia location, 8/10 would not recommend. We ordered at 3:30 and were told 25 minutes. At 35 minutes in, I went to check and was told they were backed up and it would be another 20 minutes. We didn’t get our food until 4:20 — nearly an hour after ordering. When we finally got the food, the Parmesan wings were inedible. They were completely caked in dry Parmesan powder — no sauce, no flavor, no moisture. My dad took one bite and said he couldn’t eat them. I brought them to the counter for a refund, and the employee looked at them, shook the wings around like that would somehow fix them, then tossed them in the trash before the manager even came over. He was rude, cut me off, and didn’t let me explain what happened. The manager, Josiah, eventually came over. He barely introduced himself and immediately said, “Oh, I know what happened. I’m sorry, we’re backed up.” I work in food service, so I get that sometimes things happen — but if you know you’re backed up, the manager should be proactive and speak to customers, not wait until they come up upset. He also clearly only heard his employee’s side of the story and never gave me the chance to fully explain. Yes, he gave me a refund (since we didn’t eat the food) and wrote on the receipt that we could come back for a 10-piece meal — but why would I want to return after such a bad experience? Between the long wait, bad service, rude front-of-house, and terrible food quality, it’s no surprise the back-of-house is struggling too. I won’t be back."

amber sam

3 months ago

"I have nothing bad to say about the food here. It's very tasty. I love wingstop. Unfortunately, my last experience here at the Valencia location will cause me to never go there again. We went on a Sunday, the dining area was empty and our family was the only individuals dining in there. When we left, my daughter left behind her black, Jimmy Choo purse, with cash inside of it. We werent even gone 2 minutes when I realized it and immediately called the store. We made a u turn and went back. When we entered the restaurant the employee said no one else had been in the dining area. We asked if they could check the cameras because it was very odd that the purse just disappeared. We know we left it on the table. We called and talked to 2 different managers. One of the individuals we spoke to was Josiah, who said he was gonna have his district manager check the camera. Both times they said they would give me a call back promptly. I never got a call back. A week later. I called to check-in again. I explained the situation to the female employee and she hung up on me. This is just very unfortunate.It would appear that an employee here is dishonest and management is covering it up as they reviewed the footage and can see an employee stealing the purse. Very very unfortunate."

Ramon Bracamonte

4 months ago

"Wings are better here than B-dubs. If only they were better at managing staff. Our last two experiences have been really bad here. On a pickup order, we had to wait over an hour to get our food. I understand you were busy, but you need to be prepared and staffed and make sure your app is not screwing you over by not allowing too many orders during events. Second time we ordered delivery. Wish I could blame delivery for this but the packaging was sealed. We received the wrong order and was missing half of what we ordered. One package had two stickers overlaping each other, like if we were never going to notice, or maybe it was an honest mistake. Love the wings, but maybe not worth getting from there anymore because of the service."