Wingstop Fort Smith

Amber Pierce

3 months ago

"I consistently have issues when I order from this location. They forget stuff in the order and have done so multiple times. I finally had enough and called one day asking for a refund due to items not in my order and I was told they couldn’t issue a refund bc there was no manager. I called back again the next day and was told the same thing. Never got a refund. Then today I ordered online for delivery…after waiting an hour and a half for my food…I called and they said “no one has picked it up yet.” Which I understand they partner with DoorDash…but when I asked just to have a refund she told me I would have to drive all the way to the store to get a cash refund. Insane. Will not order again. Someone from upper management needs to get involved here."

Mutant Legacy

4 months ago

"I had ordered two pretty decent sized meals here and waited almost 1 hour and twenty something minutes just for all of my food to be cold anyways. My wings weren’t that big, probably the size of my big toe and was pink inside. I couldn’t tell you how many people were getting irritated. As I was sitting in lobby I also noticed mold on the ceiling. 🤮 never felt so sick. Management is really irresponsible. Maybe sending videos to their HR will help."

Jose Kramer

6 months ago

"I’ve never had a worse experience at a restaurant than I just had at this wingstop. I went into the store and there was one couple sitting down eating and no other customers. I ordered then sat down and waited for 55 minutes for my 8 traditional wings and fry’s. By the time I got my food there was maybe 10 people waiting for food. When I got my food there was not even an apology for the wait. I opened my food to check it just to find out that my fry’s were ice cold. After an hour I was not going to accept cold fry’s. I asked for the manager. The young guy at the desk said there was no manager there. I asked who was in charge then and he replied “honestly I don’t know who’s in charge”. At that point I was so caught off guard I didn’t know what to say. After a few seconds I said well can you at least give me some hot fry’s, and he said it would take another 20 minutes. At this point I was very frustrated. I asked for my money back. The young guy said he couldn’t give me my money back. I’ve found ants in my food at a restaurant before(not wingstop). And this experience was worse than that. I will never eat at this place again! If I could leave a negative star review I would!"

Hillarie Oss

7 months ago

"I have never been more disappointed in a Wingstop order. I wouldn’t even be writing this review if it hadn’t happened over 2 years and ONLY at this Fort Smith, Arkansas location. Not only did an employee try to steal a sandwich from my to go order tonight, If I hadn’t checked, I wouldn’t have realized that the $70 in wings and fries that I bought would only contain half the amount of wings. Of course I go in. I remedy the situation get my chicken sandwiches get my french fries (Not how they were supposed to be cooked or seasoned) Only to be met with attitude, And nonsense. As usual, thank God, I always ask for a receipt. This was before 4:30 PM on a Friday. I couldn’t fathom trying to order any later….. As there was no customers plenty of employees, but no one who is trying to work in that store/Restaurant!!! The manager kept trying to laugh and say thank you for being so understanding as I quoted once fast food can be hard. He smiles and demeanor were amazing until I went out to the car for the third time and realized that my order was not fulfilled. If you live in this area, just go ahead and go to Rogers grand was a waste of taste waste of space and waste of time!"

Melissa Freeman

2 years ago

"Food was delicious, took a little longer than expected but was fresh 🔥. Happy that we have a closer Wingstop to enjoy more often😀"