Wingstop Los Angeles

Leesly Santiago

a month ago

"Love their wings. Always order ahead and they always get my order right. Very friendly and they occasionally will provide extra seasoning for free."

April Bartol

5 months ago

"Ordered at 11:43p. Said pick up was at 12:03a. So, I went to pick it up, got there at 11:58p. I saw my name on the Carry Out Screen. At 12:02a, my name disappeared off the screen. Asked the girl up front, Irene, why my name wasn't up there. She gave a look of "meh", then completely ignored me. So, I thought it wasn't ready. Yes, I understand they were busy after the concert release. But to completely ignore a customer with a question, a bit disrespectful. So after seeing a set of customers walk out that ordered AFTER I asked about my food. Then, I asked the manger on duty that happened to be at the register. Told her that I've been waiting and my name isn't on the screen. She said classic wings take longer to cook. I said I order at a quarter til. She then turned around and grabbed a bag off the shelf. I told her that NO ONE called my name, and I've heard staff repeat call names when they weren't picked up yet. I told her that her front person completely ignored me when I asked a simple question. So, IRENE cleared my name before even calling my name. Finally got my food at 12:35a, food was ok, but would have been better if I was able to get my order when Door Dash told me it was ready to pick up."

Saul Vargas

5 months ago

"Order my food through the app Food was picked up from a different driver than originally was suppose to pick up. Driver send me a pic of a blurry photo that it was delivered. When contacting door dash we where on a 3 way phone call. Door dash rep, manager of wingstop and I. Wingstop manager completely ignored the door dash rep and me. I get it that I lost my food and money but have some empathy maybe a discount but none. Unbelievable. Order the food for pick up the next day because they don't confirm driver here and hand there food to anyone before confirming"

Joseline Animates

a year ago

"I ordered 22 original hot wings , and 5 cajun wings. BUT THEYRE ALL PLAIN! i’m calling them to talk about my order but they have put me on hold for more than 30 minutes."

Mike

8 months ago

"Date of Visit: July 29, 2025 I walked into Wingstop around 7:47 PM to pick up my order, which included wings and the free 5 wings promotion they were offering. The store was crowded, with many people waiting or still ordering at the counter. I understand that it was a busy evening, but the experience I had clearly showed poor customer service and a lack of communication from the staff. I approached the pickup area and showed my order details on my phone to two employees at the front. One Hispanic man and one Hispanic woman. I showed them my name and showed my order more than once. They both saw it. But instead of giving a clear update or showing basic courtesy, the Hispanic woman rolled her eyes at me and other customers. That kind of reaction is unprofessional, especially during a high-volume time. A simple response like, “Your order is coming up soon,” or even, “Thank you for your patience,” would have made customers feel seen and respected. But the silence and the attitude only made things worse. I overheard another customer who had ordered at 7:30 PM still waiting at 7:59 PM, visibly frustrated. There was no apology or explanation given to them either. When a business tells customers to go to the pickup counter and confirm their name, it should not lead to eye rolls or dismissive behavior. It felt like staff were annoyed just for having to do their job. That is not acceptable. The entire situation showed a lack of proper training, leadership, and communication. No one was managing the floor. Staff seemed overwhelmed and unprepared, and customers were left confused and ignored. It reflected poorly on the store. This experience was disappointing. I hope the management takes serious steps to improve how their team communicates and treats customers, especially during busy hours. A little respect and basic updates can go a long way in improving customer satisfaction."