Wingstop Phoenix

John Fernandes

a month ago

"Friendly staff and food was way better than I expected from the reviews. Reviews are probably not worth anything, but this one at least is accurate. The quality of the wings here is excellent. Everything is freshly prepared. Nothing greasy at all and the wings are excellent quality. Definitely will order from here again. This was my first time. An excellent choice for large family gatherings or just looking for a quick dinner to add to your salad at home."

Cynthia Ortiz

2 months ago

"If I could give this Wingstop a 0 I would. Looking upon the reviews of this place, I wish I would have looked at the reviews before coming here. My family and I decided to come to this Wingstop for the first time because it’s closer to our home. Please don’t waste your time and come here. Go to the one on 32nd st and greenway if anything. Our order was around $60. Me and my daughter ordered the tenders and my husband ordered wings. With our orders we also got fries. We dined in as well. The order did take longer than we anticipated but we are patient people. We also are big fans of eating out but we can only do it every so often because it’s expensive. When we got our food, I noticed our tenders were burnt and not the usual tenders we are used to from Wingstop so we can asked to get them remade. The manager was dumbfounded and he said well if I remake them they are going to look the same. I would have not paid if I was going to get the tenders like that. You could see the black spots of burnt chicken. I really wanted to give them a chance but once we got a “new” batch of tenders made, low and behold they did look the same. Almost as if he dunked them back in the oil and gave the same ones back to us. I asked for a refund right away for just my order. My daughter was so hungry she just ate hers but I didn’t even touch mine. All I ate were the French fries. I didn’t think it was a big ask of me because I just wanted to be refunded what was not eaten. The manager that works around the 6pm-7pm shift is the worst. We asked for a refund after our tenders were burnt and he would not give it to us. He looked at us as if we were wrong, as if we did something to the chicken, as if we were taking money from him. He glared at us and stood there trying to intimidate us. He was just pressing buttons on the register, hunched over as if he hated his job or speaking to people. I’ve never felt so uncomfortable at a fast food chain restaurant. He ends up walking away after we said we would call a manager the next day and says he is the manager. We are left in the dining area with question because he just disappeared. We never raised our voices at him, we were never rude. We had our 2 young kids with us so we didn’t want to get out of character. We simply stated that we weren’t satisfied with the food and would like a refund for the food we did not eat. We will NEVER return to this Wingstop. Management needs training. I’ve worked customer service for 10+years and I would definitely think about firing that man. They either have customer service skills or they don’t. The cashier there should probably be the runner up because he was great. Sold me on even trying a new sauce there for my tenders. Anyways, I’m also 7 months pregnant and I get cravings so after leaving this location, I went to the location on 32nd st and greenway and got my lemon pepper tenders. I also bought some more for my daughter because I felt bad she had to eat those other ones. SAVE YOUR MONEY and don’t go to this Wingstop. We never got our money back :( PS. I left the uneaten ones on the counter because I felt bad throwing them in the trash. I left them for the manager untouched."

Linda Ellison

a month ago

"If the girl that worked, there would stop dancing around like she thinks people want to look at her doing that and get people’s orders out and not allow flies to be sitting on customers Frys while she’s dancing around the kitchen thinking she’s cute. Well she’s not cute. She’s disgusting.! Grow up you’re at work. It’s called work not play."

Kumar G

4 months ago

"worst quality of wings, ordered to-go 10classic bone in wings, they gave 2 flats and rest all drums.. and those drums are rock solid crispy very hard to chew. After eating these wings partially I went to chipotle just opposite to this place. Never try again."

Savanna Wilson

a year ago

"I’ve ordered from this location a few times since they’ve opened and it’s been ok, not great but not horrible. But today I found a coarse black hair in my ranch, half way into the cup…. I am disgusted and will not be returning."